Policy - INFINITE JEWELRY

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 4 - 5 business days
  • United States : 1 - 4 business days
  • North America : 1 - 5 business days
  • Europe : 4 - 5 business days
  • Australia, New Zealand and Oceania : 5 - 6 business days
  • Asia Pacific : 5 - 6 business days
  • Latin America and the Caribbean : 5 - 6 business days
  • North Africa and the Middle East : 5 - 6 business days
  • Sub-Saharan Africa : 5 - 6 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

Etsy
We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers
If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Please contact us at infinitejewelryca@gmail.com with any questions or concerns!

Frequently Asked Questions

Frequently Asked Questions

AN ENGRAVING (TEXT, FINGERPRINT, HANDWRITING, MISC) IS REQUIRED FOR ALL ITEMS

Engravings are fresh and may have dust/ash that can be washed away with water and a cotton cloth.

Q. What if my ring doesn't fit?
A. Free lifetime size exchange. Re-engraving on the new size is $15 for text and $45 for handwriting/fingerprint/custom.

Q. What if my ring breaks?
A. 30-Day free ring replacement + engraving fee. After 30 days, replacement of a broken ring is just $20. Re-engraving on your new ring is $15 for text and $45 for handwriting/fingerprint/custom.

Q. How can I find out what my ring size is for free?
A. We recommend going to your local jeweler as the quickest way of finding out your comfort fit ring size.

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